Need Sams Club Support? We’re here 24/7.

From assistance with content to ensuring your panels turn on after a power outage, the Velocity team is at your service. Contact us by phone or email.

*Be ready to share your location name, address, and phone number, plus a detailed description of any issues that you are experiencing. Prior to reaching out please follow the power cycling instructions for each signage type below. For faster resolution, take a picture of the panel or hardware and send that to our support team.

Phone

Ready to talk? We’ve got you covered.

1.877.360.SAMS (7267)

Call Us

Contact Us

Is email easier? We'll send answers directly to your inbox.

[email protected]

Supported Technologies

Feature Wall

Power Cycling Instructions:

Turn the power strip below the genius bar off, wait 15 seconds, and turn the power strip back on.

Frame Board Headers

Power Cycling Instructions:

Turn the wall switch off, wait 15 seconds, and turn the switch back on.