Need Sams Club Support? We’re here 24/7.
From assistance with content to ensuring your panels turn on after a power outage, the Velocity team is at your service. Contact us by phone or email.
*Be ready to share your location name, address, and phone number, plus a detailed description of any issues that you are experiencing. Prior to reaching out please follow the power cycling instructions for each signage type below. For faster resolution, take a picture of the panel or hardware and send that to our support team.
Contact Us
Is email easier? We'll send answers directly to your inbox.
sams@velocitymsc.wpcomstaging.comSupported Technologies

Feature Wall
Power Cycling Instructions:
Turn the power strip below the genius bar off, wait 15 seconds, and turn the power strip back on.

Frame Board Headers
Power Cycling Instructions:
Turn the wall switch off, wait 15 seconds, and turn the switch back on.