About this service
Ease the burden of maintaining your enterprise devices
With our repair depot, warehousing and Logistics Services, our team of professionally trained and certified technicians can extend your equipment’s life with a quick repair turnaround time — reducing your costs.
- Capture valuable repair data to identify trends and common issues
- Optimize inventory and associated costs reduction
- Eliminate the risk of not having the right parts available when and where you need them
- Maximize uptime with fast and accurate turnaround times
What it includes
Our Repair Depot services offer you peace of mind knowing that your repairs are being handled and stored by our expert, in-house repair technicians.
With training from top manufacturers, along with state-of-the-art facilities, offering 24/7/365 service and monitoring, you can rest assured knowing we will meet your needs promptly, and that your equipment will be safe and secure until you need it. And once we’re done, our technicians offer positive proof of repair by providing a test page or other means.
Logistics and Warehousing
We have 31 regional warehouses across the U.S., allowing us to house and access inventory within 6 hours for 98% of the country and the capability to bring additional units online as needed. This gives us the capacity and scalability to support, maintain and enhance our customers’ physical infrastructure.
On top of that, our third-party logistics (3PL) network allows us to leverage all freight providers to offer both routine point-to-point freight movement, as well as the most satisfactory white glove freight service available.
Our break/fix capabilities allow for maximum convenience for our customers. As part of our commitment to quality service, Velocity offers a hot-swap program that allows us to provide advanced replacement of a new item to get the site up and running, and then a return of the non-functioning unit for repair.
So, if your router dies, we’ll ship you a new part while the old part gets fixed. This ensures that a necessary repair doesn’t derail the day-to-day operations of your business!