Onsite IT Technicians
On-Site Technician Solutions
Our reliable nationwide network of on-site technicians delivers the best customer experiences
About This Solution
An unbeatable nationwide network that can take on any project
Global Gateway Exchange, (GGE) is a wholly owned subsidiary of Velocity that offers on-site technician solutions to retail, hospitality industries, and beyond. GGE’s network of 5,500 skilled technicians specializes in network deployment, configuration, and diagnostics, providing the most efficient time-to-resolution service in the business.
Case Studies
Best Buy + Wireless Carrier
Major wireless carriers and Best Buy deploy Velocity’s digital signage solutions using our project management and on-site technician solutions.
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200+ Hotel Chain w/ multiple lifestyle brands
Hotel chain outsources its network management to Velocity, using Velocity’s back-office support and technician solutions.
VIEW THE CASE STUDY
Field support key features
Our field solutions and services team can handle any of your needs covering project rollouts, health checks, break/fix, and wireless surveys. We have a highly sophisticated system that tracks all our jobs, handles coordination, and ensures the right technician shows up for the job on-time and ready to serve. We service a wide variety of technologies across the nation in a large variety of environments. Regardless of your on-site needs, we can meet the challenge.
- Proactive health checks
- Router and modem configuration
- Computer and peripheral equipment installation
- Copper and coaxial data wiring
- Physical and logical network knowledge
- Conduit installation and maintenance
- Digital display installation
Our Process
How it works
Velocity will guide your project and installation
How we provide the most qualified technicians for your business needs.
Dispatching processes
We relay service requests to all Platinum and Gold-Star field technicians within a calculated radius, based on-site address. This ensures a rapid response from highly qualified field resources.
Field tech qualifications
Velocity evaluates tech performance on every assignment to ensure only the most qualified candidates are in the field, ensuring prompt arrival and efficient time-to-resolution.
Special project training
Need hands-on assistance with a specific deployment? Velocity’s GGE technicians can be specially trained by your team or the Velocity engineers before a rollout begins.
Get Connected
We manage your IT, so you can run your business
Ready to make life a little easier? Velocity is here to simplify your organization’s technology needs, saving you time and money.
