About This Service
Keep your guests connected and entertained
Exceed your guests’ expectations and make them feel like they are in the comfort of their own homes.
Your guests expect quality internet service and streaming capabilities when they stay at your property. Partnering with Velocity will ensure a seamless customer experience and allow your employees to focus on other aspects of hospitality services. Velocity provides end-to-end management of hotel Wi-Fi and TV services, from installing the highest quality equipment to building out the user interface to constant network monitoring and user support. Together we can help enhance guest satisfaction and gain repeat customers.
200+ Hotel Chain w/ multiple lifestyle brands
Hotel chain outsources its network management to Velocity, using Velocity’s back-office support and technician services.
600+ Hotel Chain for business travel/temp housing
Major hotel chain overhauls its multi-site network, reduces the number of network vendors, and leverages our Call Center to improve the customer experience.
What it includes
Managed guest Wi-Fi
- Installation and troubleshooting
- 24/7/365 support and monitoring
- 100% U.S.-based call center
- Guest gateway device management
- Splash landing page customization
- Industry-leading guest Wi-Fi service levels
- Hardware installation and troubleshooting
- 24/7/365 monitoring, management, and support
- Multiple HD standard and premium channels are available
- Property channel for easy communication to guests
- V-CAST™ technology powered by Chromecast™
- Touchless TV interfaces
- Advertising monetization
- Brand customizations and digital signage integration
- IoT integrations:
- Environmental and lighting controls
- Door locks, fire sensors, and panic buttons
- Beacon services
- In-room music systems