Technical Support Agent
Our customers count on us to help them drive their business, and that drives us to constantly challenge ourselves to achieve more. We take on new opportunities, learn fast, and keep growing. But we do it together, as a team. If you’re ready to be part of an exciting team in a high-growth environment, join us!
We obsess over our customers by providing them with outstanding support, products, and solutions that deliver superior value. We do this by listening to our customers' needs, building long-lasting relationships, and responding with innovative solutions.
We win together as one team. We help each other succeed by fostering an environment that produces positivity, respect, and creativity.
Do the right thing
We act ethically and with integrity—no exceptions. We keep our promises and do the right things for our team members, customers, and community.
Fast and nimble, we go all out to reach our goals as quickly as possible. We constantly challenge ourselves to achieve more. We keep moving forward for our team members, customers and community.
Kansas City, Missouri
Charlotte, North Carolina
San Antonio, Texas
Remote positions available
As a growing managed solutions company, every team member has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do and who we do it for. To achieve our goals, we foster a collaborative work environment where we prioritize strengthening relationships with both our customers and team members.
We know the strength of our company depends upon our high-performing, diverse team. That’s why we offer a comprehensive rewards package of competitive pay and benefits that allows us to take care of our team members and support their health and wellbeing in and outside the workplace.
At Velocity, we provide employees with the resources they need to take care of themselves and their families. As an employee, you will receive big-company style comprehensive benefits (medical, dental, vision, and more) with a startup spirit.
From the first day, you are a valued member of the team and are rewarded as such. Employees qualify for all we offer, such as PTO and paid holidays, 401k with company match and immediate vesting, company-provided life insurance, short and long-term disability coverage, employee assistance programs, and more!
We know you give Velocity 100% and believe other aspects of your life deserve the same. We offer flexible working conditions to ensure you’re able to provide your best to all the demands, loved ones, and passions in your life.
We grow and change fast—and help our employees grow with us by offering ongoing learning opportunities and encouraging movement around the company to enhance skill sets and company knowledge. Velocity loves to promote from within and further develop our talented workforce.
Reliance on trust and mutual respect is the only way we will ever reach our shared goals—we operate as One Team! Our commitment to you is: to always be open about where we stand as a company and your role in it.
Our bold and supportive team fosters an environment where work doesn’t always feel like work. Our relationships are genuine and cultivated through a culture that encourages everyone to bring their whole self to work each day. We take our work seriously, but not ourselves.
Starting a new career is a big decision, and the interview process can be intimidating. At Velocity, we’ll be with you every step of the way to help you succeed. We’ve designed our recruiting process to be straight-forward and transparent, allowing you to come in confident and ready to impress.
Browse our open positions and submit an online application for the role that best suits your talents and career aspirations.
Our recruiting team processes incoming applications and makes a determination to proceed with qualified candidates. The review process usually takes 1-2 weeks.
A recruiter sets up an introductory conversation (about 15-30 minutes) to learn more about the candidate and answer any preliminary questions about the specific role and life at Velocity.
Following a successful phone screen, candidates will interview with the hiring manager and other leaders or team members.
Some candidates may be asked to take part in an assessment to evaluate their skills and interest.
The recruiting team and hiring manager debrief and assess the candidate’s experience and compatibility with the role. If it is determined you are not a good fit, we are happy to provide feedback for future interviews.
Once the interview process is complete, the recruiting team will reach out to successful candidates and initiate the onboarding process.
At Velocity, we strive to create and maintain a workplace where all employees are comfortable bringing their entire selves to work. We welcome diversity in experience, identity, and perspective, which helps each of us learn and grow and better serve our customers. Our One Team philosophy fosters an environment that produces positivity, respect and creativity and allows us to succeed together.
At Velocity, our business is keeping organizations connected internally and to their customers. We also attempt to make connections within our community. Whether it’s a local event sponsorship, employee-driven food bank, or donation of IT equipment and services, Velocity upholds its promise to do right by our team members, customers, and community.