Finding the Perfect Telecom Solution in an Imperfect World
By Luis Cammarano, Director of Carrier Relations
Telecommunications is a fast-paced and ever-changing industry. To ensure that we provide the very best services and products to our customers, we must remain knowledgeable and always stay ahead of the curve.
On paper, that might appear to be a straightforward proposition.
That’s because, at Velocity, we have the tools and technology needed to keep our customers on the cutting edge and meet their individualized needs. And our customer-first mentality ensures that every customer is completely satisfied from inception to completion of the project, no matter what it takes.
But, in the real world, that’s not always as easy as it sounds.
I can recall deployments that were in very remote isolated areas where standard services were not available. The most challenging was in a remote rural town that was surrounded by a heavily forested area in all directions. Unfortunately, there were no carriers that delivered to the location itself due to the topography and its physical location in relation to where the carrier’s access delivery points.
To overcome these obstacles, it was essential for us to innovate — and quickly. We had services delivered to the closest point the carrier could take services to and then utilized poles and satellite dishes to redirect the signal to the location itself. Without skipping a beat, the customer’s needs were met, and they were fully satisfied with the services provided.
Another example of going above and beyond for the customer took place in a manufacturing plant in Detroit. This location needed data services that could be used remotely by all parties within the facility, requiring the delivery of a data circuit at the site. It was a large factory and, although the services delivered were performing as they should, there were latency and drop issues at the opposite end of the plant from the circuit we’d delivered.
These kinds of issues are annoying when they happen at home. But they’re absolutely devesting when they occur in a factory or business.
That’s why we expedited and deployed a specialized technical unit to fix the issue by adding in signal boosters at various points within the plant. We also installed equipment and devices on the roof of the facility to ensure excellent connectivity.
But we didn’t stop there. Meticulous testing was performed to ensure that every worker within the plant could function at their highest capacity. In the end, hard work and dedication paid off as, no matter where an employee is in the plant, they receive the very best performance and connectivity regardless of how much traffic is going over the circuit.
There are other companies that — on paper — offer what we do. But what makes Velocity so different are the measures we take to give our customers the perfect tools they need to succeed. With us, there is no such thing as good enough. There is only perfect.
To accomplish that, we dig in, investigate, research, engineer and implement. To us, that’s what telecommunications is all about — making the necessary connections, and fulfilling network needs to ensure sustainability and performance while also staying on the cutting edge.
If you’d like to know how we can help your business specifically, contact us. We’d love the opportunity to provide you with the real-life solutions needed, no matter how challenging, to help your business grow, adapt and succeed.