facade of a velocity call center

Call Center Services

Call Center Services

Velocity’s U.S.-based support team provides technical assistance for a wide variety of software and hardware products

About This Service

Best-in-class call center support services

We’re committed to providing our customers with outstanding support services that ensure the health of their IT environment. Velocity’s support team members are available 24/7/365 to monitor the performance of your network and quickly resolve issues as they emerge. We are fast and nimble; we go all out to provide the best customer service in the industry.

Case Studies

Drug Store with 8,300 locations

Drug store chain builds out photo lab capabilities nationwide using Velocity’s Repair Depot Services, call center, and project management services.

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Bridal Store Chain

Bridal Store Chain refreshes aging network infrastructure using Velocity’s managed services and Call Center, and consolidates the number of network vendors, saving money.

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600+ Hotel Chain for business travel/temp housing

Major hotel chain overhauls its multi-site network, reduces the number of network vendors, and leverages our Call Center to improve the customer experience.

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What it includes

Network operations center (NOC)

  • 100+ dedicated support team members
  • 750+ inbound calls per day
  • 1,500+ outbound calls per day
  • Quick response time
  • Data, voice, network hardware and software installation support

Enterprise call center

  • 125+ dedicated support team members
  • 2,000+ inbound calls per day
  • 500+ outbound calls per day
  • Quick response time
  • Network, computer and peripherals support
  • Printer repair and installation
  • Free-to-guest hospitality customer support
  • Hotel and customer Wi-Fi support
rows of computers

Get Connected

We manage your IT, so you can run your business

Ready to make life a little easier? Velocity is here to simplify your organization’s technology needs, saving you time and money.

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