facade of a velocity call center

Call Center Services

Call Center Services

Velocity’s U.S.-based support team provides technical assistance for a wide variety of software and hardware products

About This Service

Best-in-class call center support services

We’re committed to providing our customers with outstanding support services that ensure the health of their IT environment. Velocity’s support team members are available 24/7/365 to monitor the performance of your network and quickly resolve issues as they emerge. We are fast and nimble; we go all out to provide the best customer service in the industry.

What it includes

Network operations center (NOC)

  • 100+ dedicated support team members
  • 750+ inbound calls per day
  • 1,500+ outbound calls per day
  • Less than 30 second hold time
  • Data, voice, network hardware and software installation support

Enterprise call center

  • 125+ dedicated support team members
  • 2,000+ inbound calls per day
  • 500+ outbound calls per day
  • Less than 30 second hold time
  • Network, computer and peripherals support
  • Printer repair and installation
  • Free-to-guest hospitality customer support
  • Hotel and customer Wi-Fi support
rows of computers

Get Connected

We manage your IT, so you can run your business

Ready to make life a little easier? Velocity is here to simplify your organization’s technology needs, saving you time and money.

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